CRITICAL ELEMENTS
to Influence, Manage and Sustain… Better Performance
Strategic
The foresight and capacity to shape the desired future or results and formulate a predictable plan totally focused on delivering a measurable return on investment.
Scientific
The power of experimenting and applying 130 years of the most proven behavioural and social science. With trying new things, testing, repeating and exploring we will make new discoveries to truly understand why humans do what they do.
Systematic
The use of systems thinking and the application of a structured process targeting all major elements which influence human behaviour to positively impact workplace performance.
PERFORMANCE FRAMEWORK
Influencing Better and Sustained Performance
3SIXTY believes that highly successful organisations are those that systematically link the mindset and behaviour of their managers and employees to the desired workplace culture required to successfully drive business strategy. As such, any learning and development interventions must have an agreed business imperative, a sound business value proposition and deliver measurable business results.
3SIXTY has researched many performance focused improvement models, theories and processes to clearly determine that our success formula below is the most widely accepted and proven strategic framework for delivering consistent results and achieving sustained success in challenging economic conditions and an ever changing world.
We utilise this formula and framework at the highest level to seek continuous improvement and build progressive sustainability on how our clients can strategically, scientifically and systematically influence the necessary behavioural change to create a workplace of connected, capable and committed employees.
In our experience, influencing sustained better business performance is achieved through developing the workplace culture and leadership at all levels of the organisation. As seen in the framework below, our consulting services are focused on establishing and embedding the link between business strategy, workplace culture, human behaviour and sustainable performance.
Those organisations who apply the critical elements with great commitment and consistency are ten times more likely to succeed at positively influencing the vital behavioural change needed to achieve measurable results.
CULTURE WHEEL
Driving an Energetic and Enabling Culture
3SIXTY knows the complexities involved with influencing human behavior and as a result we have developed our very own targeted and robust culture operating system model, as shown, which forms the basis of knowing “how to” create effective behavioural change which enables successful strategy execution and achievement of desired results.
Our culture operating system examines to which extent the key workplace psychological factors affect the way employees think, feel and behave. We focus our cause and effect review within the 3 major areas of personal, social and structural influence and assess 9 key workplace culture drivers that impact employee satisfaction and engagement.
A robust process is applied for gathering information to identify the real issues affecting the desired result. This helps determine the most effective point of intervention and targeted planning to influence the necessary behavioural change that enables improvement to achieve higher levels of sustained performance.
3SIXTY’s continuous improvement and gradual progress approach takes into consideration the vital and necessary systems thinking needed to develop a highly motivated and capable workforce.
Our workplace effectiveness assessments are structured to strategically review and assess the effectiveness of the key culture drivers influencing how employees think, feel and behave.
As a result, our clients can then take a proactive approach to addressing the identified workplace hygiene factors that would affect staff productivity, collaboration, innovation, satisfaction and engagement.
5D DESIGN PROCESS
Strategic Design and Development Process
3SIXTY has developed a habit for striving to achieve excellence as a result of our relentless desire for wanting to do better in the way we design and deliver our programs. We are committed to providing the very best in our proposed strategic learning and development services to ensure our involvement directly contributes to better business performance.
We are very focused and determined on achieving our clients desired learning and development objectives. Our underpinning philosophy is to work in partnership with our clients to co-create a custom design strategic, innovative and inspiring learning and development programs, which are tailored to the development needs of the organisation and its people. We do not have a one-size fits all approach, therefore our approach to program design and content development is truly consultative and collaborative to ensure:
1. Engagement of people – through their hearts and minds that inspires a desire for continuous contribution and commitment to drive sustainable business performance;
2. Alignment of people – to vision, values, business strategy, existing competency frameworks and performance management systems;
3. Capability of people – developing specific skills and knowledge is essential to ensure behaviour is modified to improve workplace productivity and deliver higher levels of workplace performance;
4. Action in people – motivating employees to bridge the knowing-doing gap and influencing the necessary behavioural change so that personal potential is realised and performance is optimised.
We achieve these objectives by utilising the 3SIXTY 5D Process that involves five key steps:
Diagnose to uncover the specific organisational and employee development needs to identify which barriers may inhibit a business or individual from achieving improved performance and experiencing sustainable success
Design targeted, relevant, meaningful, and practical program content, learning materials and improvement activities and materials which ALIGN employees to the business vision, values, goals, competency frameworks and performance management systems values, goals, competency frameworks and performance management systems
Deliver interactive and experiential learning sessions; to ENGAGE the hearts and minds of employees and help build the required skills to embed the necessary knowledge for improved personal effectiveness and increased workplace performance
Develop further capability using proven coaching and effective development methodologies to create consistent ACTION amongst employees on bridging the knowing-doing gap so that performance potential is realised and optimised
Drive on-going employee motivation to continuously monitor progress and ensure behaviour is modified to the expected standards for on-going BETTER performance
SUCCESS FACTORS
Our approach utilises proven learning and development strategies to provide participants with the ultimate learning experience to ensure we maintain the highest levels of participant engagement and commitment.
Evidence Based Learning and Development
We aim to always deliver Best Practice Content, Experiential Learning Workshops and Action Oriented Training Sessions.
3SIXTY’s learning and development philosophies and concepts are founded on 130 years of human psychology and behavioural science supported with 30 years of evidence based research on how organisations, team and individuals achieve and sustain higher level of performance.
All learning content and development methodologies are based on cutting edge theories and best practices in the areas of organisational development, culture change, 21st century leadership, behavioural change and human development, integrated with the principles of adult learning and an experiential approach to learning and development.
Measurement Empowers Change and Improvement
3SIXTY has a strong belief that “What gets measured gets CHANGE!”.
Measurement is important to establish training effectiveness and a true indicator of a return on investment. In partnership with our clients we aim to strategically measure the effectiveness of our learning and development interventions through the most appropriate and accurate methods.
We recommend to have pre-determined key performance indicators to measure training effectiveness and quantify the outcomes of a successful learning and development. In collaboration with the project key stakeholders to identify the overall program success criteria or training effectiveness KPI’s keeps a clear focus on ensuring the program achieves measurable results that contribute to business outcomes and delivers a quantifiable return on the training investment made.
Valid and Reliable Diagnostic Tools
3SIXTY only uses diagnostic tools and psychometrics which are scientifically proven development instruments to strategically assess direct effect of our development strategies and the overall effectiveness of our behavioural change methodologies.
The Human Synergistics ® suite of tools are our preferred choice of diagnostic tools to measure Organisational Culture (OCI & OEI) and Leadership Effectiveness (LSI & LI). We are Lifetime Accredited Human Synergistics partners and accredited practitioners with extensive experience (over 10 years) in the administration, deployment and interpretation of Human Synergistics ® tools.
We take great care in the application and make sure the academic content is simple to understand, relevant to employee development objectives and has a practical workplace application. Based on the program objectives and outcomes we will use the most appropriate proven diagnostic tools and accurate methods to measure the impact of our learning and development programs